Many communities work hard to build their reputation through honesty, and they are thrilled when they receive positive reviews for their services and facilities. However, some are unpleasantly surprised by negative reviews, and they don\u2019t quite know how to respond in such situations.<\/p>\n
Many negative reviews may be planted at the behest of a competitor, and determining the authenticity of such reviews can be challenging. In order to deal with negative or fake online reviews, you need to be able to identify them first.<\/p>\n
An online review is akin to word-of-mouth praise or criticism \u2013 people tend to trust such reviews way more than what a community says about itself. In fact:<\/p>\n
While fake online reviews can be fairly convincing, the good news is that they can be spotted through a simple strategy. And while negative reviews can hurt your community, you can still initiate a countermeasure. Also, remember that being positive in a negative situation is likely to beat fake reviews hands down. Therefore, it\u2019s important to keep your cool when you come across a negative review that you know has been posted out of sheer malice.<\/p>\n
Watch out for the following red flags on the negative review you have received:<\/p>\n
There are two things that you need to do after spotting what you may deem as a fake online review. The first thing is to counter it positively, especially if it\u2019s on your any of your online assets, such as your website.<\/p>\n
Here\u2019s how to go about it:<\/p>\n
Generating positive reviews is not only a strong solution to combat any negative reviews, but it\u2019s a critical digital marketing strategy to increase leads for your community. It\u2019s not always easy to garner positive reviews online, but having a strategy in place to ask residents and their families for reviews with a turnkey solution to get them posted online is important for your community.<\/p>\n
The second thing is to get the negative or fake review removed as quickly as you possibly can by reporting it. If you have a monitoring system in place to be alerted when a new review is posted, you can more effectively take action.<\/p>\n
Below is some information regarding how you can report fake online reviews whether they are spotted on Google, Yelp, Facebook, or anywhere else. For each of these platforms, there is a means of submitting reports, and they\u2019re designed to be implemented conveniently.<\/p>\n
With Yelp, you will first locate the review in the Reviews section, and then proceed to click on Report Review, where you will select the Violation Type. When you\u2019re done reporting the review, you will be able to see the status of the report by hovering over the flag icon.<\/p>\n
On Facebook, click on the icon in the top right corner of the review, and then click on Report Post, and select the categories of violation.<\/p>\n
With regard to reviews made on Google, the user\u2019s username\/ID can be traced, and you will be able to see wherever the individual has posted reviews.<\/p>\n
When you spot a negative or fake review on Google, place your cursor over the user\u2019s ID, and you will soon see a flag icon appear. When you click on this icon, a violation page will open up, where you will be able to enter your email address and select a violation type that you need to report. If Google does not remove the review, you can also approach a Google support associate.<\/p>\n
Go to your Google My Business Dashboard, and click on Reviews. Select \u2018Support\u2019 and attach a screenshot of the review you need to report as well as any other evidence that supports your claim. If you still don\u2019t get a response soon enough, you can tweet the Google support team to alert them.<\/p>\n
Most online platforms that have any worthy traffic will have a user-friendly means of reporting a negative or fake review. Thankfully, most of them take action as soon as possible based on the defined rules and regulations which are governed by law.<\/p>\n
As you work to improve your communities online reputation, keep in mind that fake or negative reviews are bound to happen. It’s important to be prepared for them by having a strategy in place that helps you be aware of the review immediately, respond appropriately, and generate more positive reviews to combat any negative ones. Goldn can help you along the way. Call (888) 482-6691 or email sales@getgoldn.com<\/a> to learn more.<\/p>\n <\/p>\n How to Respond to Negative or Fake Online Reviews Many communities work hard to build their reputation through honesty, and they are thrilled when they receive positive reviews for their services and facilities. However, some are unpleasantly surprised by negative reviews, and they don\u2019t quite know how to respond in such situations. Many negative reviews … Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":8740,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[6,7,8,9,10,11,12],"_links":{"self":[{"href":"https:\/\/getgoldn.com\/wp-json\/wp\/v2\/posts\/8458"}],"collection":[{"href":"https:\/\/getgoldn.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/getgoldn.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/getgoldn.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/getgoldn.com\/wp-json\/wp\/v2\/comments?post=8458"}],"version-history":[{"count":0,"href":"https:\/\/getgoldn.com\/wp-json\/wp\/v2\/posts\/8458\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/getgoldn.com\/wp-json\/wp\/v2\/media\/8740"}],"wp:attachment":[{"href":"https:\/\/getgoldn.com\/wp-json\/wp\/v2\/media?parent=8458"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/getgoldn.com\/wp-json\/wp\/v2\/categories?post=8458"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/getgoldn.com\/wp-json\/wp\/v2\/tags?post=8458"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n